Our ability to receive customer requirements and then ensure their needs are conveyed to other vendors ensuring client expectations are satisfied.
This is indicative of our goal to continually improve our organization and processes to better serve our customers and exceed their electronic component needs. Through our continual improvement programs, as well as, our quality testing qualifications, we ensure that our quality systems match current practices and meet industry standards, adding value not only to the product customers receive, but also to our company.
9120 External Provider Flow Down Requirements:
a. the processes, products, and services to be provided including the identification of relevant technical data (e.g., specifications, drawings, process requirements, work instructions);
b. the approval of:
1. products and services;
2. methods, processes, and equipment;
3. the release of products and services;
c. competence, including any required qualification of persons;
d. the external providers’ interactions with the organization;
e. control and monitoring of the external providers’ performance to be applied by the organization;
f. verification or validation activities that the organization, or its customer, intends to perform at the external providers’ premises;
g. test, inspection, and verification (including production process verification); h. the use of statistical techniques for product acceptance and related instructions for acceptance by the organization;
i. the need to:
− implement a quality management system certified to ISO9001, AS9100 or AS9120;
− use customer-designated or approved external providers, including process sources (e.g., special processes);
− notify the organization of nonconforming processes, products, or services and obtain approval for their disposition also notify the organization if previously delivered product was found nonconforming;
− prevent the use of suspect unapproved, unapproved and counterfeit parts and the supplier should be applying the document SAE Standard AS5553 Counterfeit Electronic Parts
− notify the organization of changes to processes, products, or services, including changes of their external providers or location of manufacture, and obtain the organization’s approval;
− flow down to external providers applicable requirements including customer requirements;
− provide test specimens for design approval, inspection/verification, investigation, or auditing;
− retain documented information, including retention periods and disposition requirements for a minimum of 7 years;
j. the right of access by the organization, their customer, and regulatory authorities to the applicable areas of facilities and to applicable documented information, at any level of the supply chain;
k. ensuring that persons are aware of:
− their contribution to product or service conformity;
− their contribution to product safety;
− the importance of ethical behavior.
l. if the Seller is an authorized distributor or the original manufacturer, it must notify the organization beforehand if the product it is selling either:
– was not procured by the Seller directly from the original manufacturer or
– has not been in the Seller’s control since being delivered from the original manufacturer
m. all suppliers must be in compliance with IPC-1755 conflict minerals Dodd-Frank Wall Street Reform (collectively known as “3TG”)
PREPARE TO BE TREATED AS A PERSON AND NOT A NUMBER.
Be amazed when you call and a human picks up the phone. Enjoy speaking with someone that understands your job and wants to help. We’re great listeners because we believe that in order to be effective partners we have to understand our customer’s purchasing philosophies. We strive to adapt our approach to your specific needs so that we not only fulfill immediate requirements but are capable of anticipating future ones.